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Motor Claims

End-to-End Management of Commercial and Personal Motor Insurance Claims

At Quartz Claims, we manage both individual and commercial motor claims through an intelligent, digitally enhanced workflow that simplifies every step of the process — from first notification of loss through to final settlement. Our model ensures speed, consistency, and clarity — all while keeping stakeholders informed and policyholders satisfied.
Whether you’re managing a high-volume portfolio or a specialised motor scheme, our scalable approach delivers streamlined results without compromising on service quality.
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What We Manage

Quartz Claims administers motor claims across a wide range of policy types and vehicle classes, including:

  • Personal Motor Claims – Standard private vehicle claims including collision, theft, weather events, and liability
  • Commercial Motor Claims – Fleet vehicles, business-use vehicles, and trade-specific assets
  • Third-Party Property Damage Claims – Including uninsured recoveries where applicable
  • Motor Comprehensive Claims – Covering own damage, liability, hire car, and repair management
  • Windscreen and Glass-Only Claims – Fast-tracked through automated assessment channels
  • Specialist Vehicles – Including heavy transport, trailers, and equipment vehicles
Our flexible claims infrastructure accommodates everything from basic commuter policies to complex commercial schedules.

Digitally Driven from Start to Finish

Motor claims are often time-sensitive, and expectations around turnaround times continue to grow. At Quartz Claims, we use automation and technology to eliminate delays, reduce errors, and accelerate resolution. Our process includes:
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Digital Lodgement & First Notification of Loss (FNOL)
Claims can be lodged digitally via portal or email, with automatic triage determining priority and complexity within minutes.
AI-Assisted Assessment & Verification
Supporting rapid identification of claim type, severity, and repair pathway — enabling earlier decision-making and preventing unnecessary disputes.
Repair Coordination & Provider Integration
We liaise with repairers, assessors, and authorised vendors directly to schedule inspections, authorise quotes, and monitor repair progress.
Transparent Communication with Stakeholders
Real-time updates are provided to brokers, policyholders, and insurers to ensure alignment and avoid information gaps.
Settlement & Resolution Tracking
Final claim outcomes are processed swiftly and consistently, with documentation securely stored and available for audit or reporting purposes.

Scalable, Structured Motor Claims Administration

Quartz Claims is equipped to manage:

  • High-volume motor portfolios for insurers, MGAs, and fleet managers
  • Scheme-based delegated authority arrangements
  • One-off or niche product programs requiring specialist support
Our AI-powered platform ensures consistent outcomes, even as volumes scale. Automation manages the routine — freeing our team to focus on exceptions, recoveries, and service delivery.

Why Choose Quartz Claims for Motor Claims?

  • End-to-end digital capability to reduce turnaround times
  • Independent, impartial claims handling with no adjusting or repair ownership conflicts
  • Scalable processes for personal, commercial, and scheme-based portfolios
  • Accurate, data-driven decisions supported by AI workflows
  • Full stakeholder transparency and real-time communication
  • High customer satisfaction through timely outcomes and clear updates

// faqs

frequently asked questions

Yes. We handle claims for both personal vehicles and commercial fleets, including specialist vehicles such as trucks, utes, and trade vehicles.

Thanks to automation and digital lodgement, many low-complexity claims (e.g. glass-only or minor damage) can be fast-tracked. More complex claims benefit from our structured process that reduces manual delays.

We coordinate with repairers and assessors on behalf of the insurer or Coverholder, ensuring timely quotes, authorisation, and repair progression. Quartz Claims itself does not own or operate any repair networks — maintaining our impartiality.

All stakeholders receive regular updates via email, system-generated notifications, or portal access (depending on client preference). Our aim is to keep everyone informed from start to finish.


Absolutely. We are experienced in handling DA arrangements and can provide tailored workflows, reporting, and compliance monitoring to suit your scheme requirements.

To explore our motor claims offering, email us at info@quartzclaims.com. We’ll provide a tailored service model based on your portfolio size, complexity, and required service levels.

+61 2 7245 8910